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Welcome to SDLS!
The "Ask the Locksmith" Blog!: Ruminations, references, misinformation clarified or corrected, thoughts on the nature of locksmithing, what makes a good locksmith "good"... Questions from customers, customer education, how to hire a locksmith from a position of knowledge... Pending legislation, laws, licenses, business law (California Business & Professions Code as pertains to locksmiths)... Criminal or illegal locksmiths, how to ID them, where to find them, what to do about them, etc.
Click here to submit an "Ask The Locksmith" question, and view the Layman's Guide to some common Locksmithing & Security Terms: (Including Tips to increase your Security & save you money!)

Friday, January 20, 2006

ATL: Car keys replacement costs & AAA

Ask The Locksmith Question:
i was wondering two things...one, how much you charge in the event of a lost set of car keys...and two, if you work with AAA.


Hi There...

The price for replacing car keys depends on the make, model, and year of the car with missing keys... In general, if the car has no transponder (chip) technology, the rate is $115.00 or $125.00. If the car has transponder keys, the rate is $175.00. In any case with missing keys, state law requires the owner be present, with state or military issued picture ID, as well as paperwork for the car (registration, etc.) matching the name on the ID.

Yes, we are an authorized AAA agent. The work must be arranged with AAA in advance, and they must call with a PO to contract us in order for the work to be done.

thanks for your promp reply. it is a 1997 isuzu rodeo. i have no idea if it has a chip or not in it.

Sorry for the delay. No, the '97 does not have a chip. And yes, we can make those keys. :)

Give a yell or have AAA give a yell if we can help.

do the prices change if after hours? i thought since this was a holdiay it may have a bearing on the price you have to come out.

No, for the most part our prices remain the same regardless of regular days. Christmas, New Years, 4th of July, and Memorial Day are the only holidays that can quote higher.

Difference between $115 and $125: If someone calls us anew, after 9pm, the same quote would be $125.00 as mentioned previously. But if someone has us come out after hours, after already having gotten a quote, and making an appointment, we have no problem keeping the price at $115.00, even if it's after hours. :)

i have spoken with an isuzu dealer and they said that i could get the key codes from them and then have a key made from that. you charge 125 for that????

A locksmith charges what they do because the process of creating a key from whole cloth is a laborious one (See The Pin Code Panic post for some detail of what is involved in creating keys). We also have to come to where the car is, a service call being a portion of that $115 or $125 charge (We actually charge $115 for most plain keys creation and code cutting - $125 is no appointment, late night charge). Very rarely do dealers give out valid key codes without in-person verification of ownership of the vehicle (this is the law in California), and if they do, those key codes apply only to the ignition that was installed at the time the vehicle was built. What we run into in some cases when customers have been given old key codes for older vehicles, is that the ignition has been changed out at some point, rendering original key codes useless.

That being said, if you can get the key code for your vehicle from the dealer, and if it is valid for the ignition that is in your vehicle, then most mobile locksmiths would charge you the normal service call (ours is $45), plus the cost of cutting a key to code. We charge $10 for non-transponder keys cut to code. Other locksmiths may charge more or less.

You can also, if you have the key code, take that code to a locksmith shop (not a hardware store, their machines are generally not calibrated well, and they may not have the right key blanks), and have them cut it for you there. You can then take the key home and try it on the vehicle. Sometimes you get lucky, and the key works on the first try. If it does not, there are many possibilities as to why not... it may be a badly cut key, it may be a bad key code, it may be that the ignition has been changed out at some point, who knows... Without a locksmith there AT the vehicle, able to try different things, you're then stuck going back to a locksmith shop, getting it cut again, or calling the dealer and making sure the code is right, and so forth. If this happens, and the key still does not work, you're back at step one. A car without keys, and needing a professional to create keys for you.

If you have a code, my advice would be to try taking it to a locksmith shop first. It's inexpensive, and no more than a little inconvenience. If the key doesn't work when you get it home, then you can consider your other options.

Yell if you have other questions!

thank you so much for your help and information. i know i have been a pain in your...well, computer. i am limited to this means of info and you have been the only person who has even sent me a return email. now one last question...if i get the codes, then your service call would be covered by my AAA? (they cover 60 of locksmith fees).

You haven't been a pain. :) Most e-mails I get that require long(ish) answers get used on the blog on the website (without names) as "Ask the Locksmith" questions and answers. That way the information is available to other people as well. :)

As far as AAA, remember, most locksmiths don't bill AAA directly, instead we are contracted by them, and given a PO number. I believe you can specifically request a certain locksmith when calling them, but as far as what they charge/pay for, I think it's by individual contract. Based on what you state your coverage is, if the "60" mentioned is a percentage, then they would cover $33 of a total $55 charge ($45 service call + $10 key by code) - If it is a flat rate, then yes, the $60 would cover the services in this instance. AAA has to be the one to call us out to you in order for that 60% to be covered.

You can ask all the questions you want, no problem. :)

Cheers!

Kim

We're not your normal locksmith company™... :)

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Tuesday, January 17, 2006

ATL: Drivers side door auto lock not working...

Ask The Locksmith Question:
Could you please give me a quote to repair a drivers side door auto lock? Not sure what's wrong, all other locks are fine...drivers side just stopped working. Took it to dealer and they said something was stuck in it, they wanted $200 to replace. What is your price?


Hi there...

That, unfortunately, is an almost impossible question to answer without knowing the year, make, and model of the vehicle in question, and even then, usually without seeing it.

There are a couple of possibilities...

You may very well have something stuck in it. If so, a locksmith may be able to extract whatever it is without needing to replace the lock itself. This is usually how it turns out. Dealers aren't locksmiths, and have no real interest in "fixing" it per se, when they could replace it instead. Full service locksmiths on the other hand, carry a variety of extraction tools on all trucks, as this is a common place issue.

If whatever is stuck is glued, or has otherwise damaged the lock assembly itself, then, and only then, would you need the lock replaced. For your own knowledge, and to come from a position of strength when relating to dealers, there is no way of knowing if the lock assembly is damaged beyond repair without a) extracting what is stuck, and b) testing it with the key. If this does not result in the key turning, then c) and/or removing the lock from the door and inspecting/testing the lock mechanism itself (i/e/ sticking the key in and seeing if it moves. :) ). Don't let a dealer tell you otherwise.

Since the car is in working order, just irritating, the least expensive option for you would be drive the car into the nearest licensed locksmith shop, and ask a locksmith to have look inside the lock for you. If they're reputable, they should have no issue with looking and telling you whether it looks like it can be extracted or not. Again, the same basic rule applies. No one, dealers or locksmiths, can tell you if the lock needs to be replaced until whatever it is has been extracted, and tested with the key, and if that doesn't work, by removing the lock itself and inspecting the assembly.

We run a mobile service only at this time. Depending on what part of town you're in, I can recommend a licensed locksmith with a physical shop location near(ish) you. For a frame of reference, our current rates for a service call for extraction are as follows: $45.00 for the service call, $15.00 to extract whatever is in the lock if possible. If the lock itself has to be removed to test it, there is an additional $45.00 charge. The alternate scenario: If the lock is irreparable, and has to be replaced, and we carry the pinning kit for it (not all locks can be re-pinned by locksmiths, nor do all locksmiths carry all possible pinning kits - Ask before you call out a mobile service if they can install AND re-pin a new lock to match your current keys), it reverts to the service call only, plus the cost of the part (varies based on make, model, and year), plus the cost of installing the lock, and re-pinning to match (varies based on make, model, and year).

Regardless of the way you choose to go, locksmiths on average (not always, but on average), charge less than dealers for the same parts, and the same quality work.

When calling around for prices, make sure you find a locksmith that is currently licensed in good standing to do your work for you - NOT a contractors license, a locksmith license. California requires one by law. A Contractors license is an adjunct to (required for jobs that bill over $500), NOT a replacement for, a locksmith license. Locksmiths are required by state law to post their license number on all advertising, invoices, etc. They are also required by law to give you the number if you ask for it. If you would rather find a physical shop near you on your own, there is a link on the front page of our website that you can use on your own to verify the above state required locksmith licenses and standing. (*Each instance of the word "license" in this blog post version of this answer is also linked to the state verification site. :)

I hope this helps somewhat.

Cheers!

Kim

We're not your normal locksmith company™... :)

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